The challenges of Covid-19 have pushed us out of our personal and professional comfort zones. We have learned a lot about ourselves and about others during this time. As we enter 2021, we face the challenge of helping lead our industry through the transition – from the way things were, to the way things are, and to who we want to be moving forward. To be successful in this transition, a continued investment in ourselves and in each other is necessary. We can no longer just be experts in our field, but need to invest in ourselves, as people leaders, to build productive and healthy teams.
In the sports industry we rely on other people, from faculty members collaborating on research projects to practitioners working together to make sure a game happens. However, how do we ensure we are effective team members? As contrary as it sounds, it starts with self-understanding. We must be grounded in who we are and understand what we bring to the team. There are numerous self-assessments and personality profiles available, including CliftonStrengths, DiSC, and Myers Briggs Type Indicator (MBTI) to name a few. While there are differences in the assessments, what each of them brings is a level of self-awareness for individuals and an understanding of differences in others. As a certified MBTI practitioner, I’ve learned a lot about myself through the MBTI. For example, I know that I innately need to see the big picture in projects (this is identified as the intuition preference for MBTI). I also recognize that others see projects as steps in a sequential order (this is the sensing preference in the MBTI). This difference can be a major source of conflict when not understood. Team members can talk around each other, not understanding what the other is explaining, leading to frustration and a negative emotional response. However, when teams know each other’s preferences it becomes shared language and a strategy for utilizing each other’s strengths. By using a tool like the MBTI we can gain self-awareness and create a unified understanding of others as a first step in creating successful teams.
Considering most events in the sport industry occur under high stress, it’s important that we recognize the role of emotions, both in ourselves, and in our interactions with others. Emotional intelligence is an important skill required for productive teamwork. Defined as, “the ability to monitor one’s own and other’s feelings and emotions, to discriminate among them and to use this information to guide one’s thinking and actions” (Salovey & Mayer, 1990, p. 189), emotional intelligence recognizes the behavioral element of human interactions and the role emotions play in those interactions. Goleman and Boyatzis (2017) developed an emotional and social intelligence leadership competency model that identifies four domains of emotional intelligence: self-awareness, self-management, social awareness, and relationship management. The table below defines each domain and lists strategies to develop competencies in each.
|Self-awareness||“Here is what is going on”||Tune into your senses|
Recognize your triggers
|Self-management||“This is what I need to do”||Count to ten|
Pause before you respond
|Social awareness||“Accurately recognizing other’s emotions”||Practice empathy|
|Relationship management||“Utilizing my awareness to build relationships”||Have the tough conversations|
Acknowledge individual strengths
One of the simplest and most effective emotional intelligence strategies is the power of pausing before responding. Pausing engages our thinking brain, forcing us to respond consciously rather than emotionally. Additionally, pausing increases your ability to recognize your triggers and your emotional responses to those triggers. To build effective teams, we must acknowledge the role of emotions in our environments.
As an industry we will continue to face new challenges in 2021, but one constant will be the need for effective teamwork. Self-understanding (e.g., MBTI, etc.) and emotional intelligence can guide our industry as we continue to build effective teams.
Goleman, D., & Boyatzis, R.E. (2017, February 6). Emotional intelligence has 12 elements. Which do you need to work on? Harvard Business Review, 2-5
Salovey, P., & Mayer, J.D. (1990). Emotional intelligence. Imagination, Cognition, and Personality, 9, 185-211.